TERMS AND CONDITIONS
TERMS AND CONDITIONS
COVID 19 POLICY: Our sanitary and safety procedures
Our priority is to make sure that you have a worry free stay. There are specific procedures that continuously change and that are established by our government with a team of experts. We will always make sure that all requirements are followed and guaranteed to our clients. Our guides will wear a mask, also outdoors, until the emergency is over. We will update our clients on all the official requirements and distinguish between what is mandatory and what is simply advised. Our guides will always have sanitizing hand gel in case of need. All touristic establishments have devices to measure body temperature and sanitizing hand gel. Security measures are there to ensure a peaceful and safe visit, so thank you for bearing with them and for your patience. The use of gloves is not mandatory, feel free to choose whether to wear them or not. With the help of our sanitized headsets we will be able to physically distance ourselves while being socially near and getting the best from your confirmed experience.
If, by any chance, on the day of the tour you are not feeling well, please contact us immediately at +39 335 838 8574 and we will be able to assist you as best as we can.
Terms & conditions
Exclusive Connection by Lucia Montuschi is an authorized tour operator and travel agency with head office in Italy. Insurance cover policy n.150500756/C, for the risks and indemnity limits, contracted with FILO DIRETTO according to the Italian law D.L. 111/95. Exclusive Connection T.O. is not responsible for death, personal injury, loss or damage to people or personal belongings. Exclusive Connection T.O. is not responsible for any injury, loss, delay or inconvenience caused by force majeure or other events which are beyond its control, or which are not preventable by reasonable diligence by Exclusive Connection, such as wars, floods, severe weather phenomena, etc.
The prices of Exclusive Connection T.O. tours and offers are calculated on the basis of the official costs of admission tickets to the various sites and attractions described in the programs. The agency reserves the right to change said prices based on any changes made by ticket offices.
Cancellation & refund policy
Changing the name used for the reservation is free of charge, while changing the date of the tour is subject to availability and to the payment of the fixed fee of €20 per person.
No refund will be issued to clients who will not show up at the agreed meeting point and time. Similarly, no reimbursement will be given to clients who loose contact with the guide during the tour, or who do not complete the excursion.
It is strongly recommended to show up at the meeting point indicated on the Exclusive Connection voucher at least 20 minutes before the starting time. Cancellations must be notified in writing to firstname.lastname@example.org within 48 hours prior to departure in order to receive a full refund.
For cancellations communicated from 48 hours up to 24 hours prior to departure, the client is entitled to a refund of 50% of the total price, plus a deduction of 5% for fixed costs. Tickets are non-refundable.
If the client cancels less than 24 hours before the departure, no reimbursement will be granted as the reservation is considered confirmed.
Cancellations by Exclusive Connection T.O.
Exclusive Connection T.O. reserves the right to cancel any tour or service, with no fees or penalties, in the event of circumstances beyond their control, and when is not reached the minimum number of participants (2 adult participants for Up To Eight Tours).
In this case the client is entitled to a refund of the amount paid. In case of force majeure (strikes, road conditions, bad weather) Exclusive Connection T.O. may change the itinerary with alternative solutions, while maintaining the duration and quality of the service.
Any complaint must be communicated in writing to email@example.com within 10 days after the date of the tour. The Court of Florence will settle disputes that cannot be resolved amicably.